Crust Cuts

February 21, 2014 Leave a comment Go to comments

In contemporary media, it is possible for a same-day hired employee to commit acts of such depravity that decades of reputation can be lost. Video of an employee urinating in a sink at a West Virgina Pizza Hut recently emerged. Once broadcast on local media the story “had legs” and made its way to popular “click-bait” sites where rapidly it spread. More viral than the bacteria splashed inside the sink, the story became less about the employee or his actions and more about the brand and the response from those in charge. From Twitter came their comments of “disappointment” and “regret”.

Is a corporation responsible for the actions of every employee? Surely a company as large as Pizza Hut can’t be held accountable for the habits of the few? One lesson that can be learned from this story is the peril of expansion. With greater size comes cost. As the network expands the distances between the components becomes greater. Corporate Pizza Hut (based in Plano, Texas; owned by Pepsi and Yum! brands) must respond for each of its 160, 000+ employees.

With immensity comes more hazard. What is lost as one expands? Communication and awareness. I highly doubt the employee caught on camera concerned himself with the reputation of Pizza Hut. One wonders just how close he was to his own supervisor. Certainly a pizza shop where that type or behavior occurs is one lacking in supervision.

Unfortunately the costs of this expansion become massive in contemporary society. One rogue employee’s act becomes a global reflection on the brand. The internet is a highway of sharing and its streets are filled by cobblestones of rumor. Do we benefit from such revelations? Are these bad actors at the sinks now open to… exposure? Is there really no such thing as “bad press”? One wonders just how busy that Pizza Hut remains tonight? Are employees busy slicing pizzas or bored in their bewilderment. One wonders if they’ve gathered round that sink to ask themselves just why he did it and how quickly things can change.

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